Top 10 Digital Marketing trends in 2021 you need to know

 Up to now, over 89% of businesses say they want to serve their customers with chatbot by 2020.

It suggests that chatbot is being used quite strongly in customer care fields. 45% of users are feeling better when they interact with chatbot instead of real customer care staff.
Enterprises and companies are using chatbots in the customer care department to be capable of supporting customers 24/7 and helping them handle a large number of customer requests.
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